For ticketed events, hosts can process refunds for guests at their discretion. Please note that if you cancel your event, all ticket holders are automatically refunded in full, including the service fee and any taxes collected.
If you need to process a refund for a reason other than event cancellation, just head to the Guest List and click directly on the guest you'd like to refund, and you'll see the refund button under the Payout details:
Click Refund, and you'll be prompted to select the exact ticket(s) to refund. If the guest purchased multiple tickets, you'll have the option to refund one or multiple.
Confirm by hitting Refund and remove:
Once you refund the guest, their ticket will be voided, and will no longer appear on the event. If all tickets in the guest's order are refunded, the guest will be removed from the Guest List.
Note:
- Guests will be refunded for the ticket price and taxes paid.
- If you need to refund a guest once your event has ended, you will need to process this refund outside of Partiful.
- Need to contact the guest to facilitate the refund? You can message them via Partiful: How do I individually message someone?