If you’ve already sold tickets, you can disable the ticket type by navigating to Event Settings → Cost Per Person → click the ticket type you’d like to disable → click the pencil icon to edit → toggle off Enable ticket.
If you’ve haven't already sold a certain ticket type, you can fully delete it by navigating to Event Settings → Cost Per Person → click the three dots on the upper right hand corner → click Delete ticket.
Note:
- Disabling a ticket type does not automatically refund guests who have already purchased. Disabling a ticket simply prevents future guests from seeing this ticket as an option.
- Your payout status for tickets already sold won't be affected.
- If the entire event has been cancelled, follow the steps to cancel your event. A refund will then be automatically issues to all of your guests, subject to our terms.
Questions? Contact support@partiful.com.